SERVICE TRANSITION

The Service Transition publication is part of the ITIL Service Management Practices, which diagnosis industry best practice for the service lifecycle management of IT enabled services. Although this publication can be read in isolation, it is recommended that it be used in conjunction with the other ITIL publications. Service Management is a generic concept and the guidance in the new ITIL publications applies generically. The guidance is also scalable – applicable to small and large organizations. It applies to distributed and centralized systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldy if implemented wisely and in full recognition of the business needs of your organization.
Adopting Service Transition best practices can enable improvements to services and Service   Management capability by ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed